State of the Service Survey

USC Price SchoolThe University of Southern California (USC) Sol Price School of Public Policy is conducting a statewide survey of local public servants. The State of the Service Survey seeks to assess how local public servants fare on a variety of critical concepts in public management, including: different citizen engagement approaches, performance management practices, leadership, employee motivations, and attitudes like job satisfaction and different forms of turnover intention and burnout.

With funding from the John Randolph Haynes & Dora Haynes Foundation and the Judy & John Bedrosian Center on Governance and the Public Enterprise, this survey will form part of a two-year comparative study, with three waves of surveys over the two-year span. The project team will provide ongoing feedback to all participating municipalities after each wave of data is collected, to assist participating municipalities in identifying best practices in public human resource management.

The proposed “State of the Service” reports and data promulgation will provide participating city governments with actionable information on the state of their respective workforce in terms of employee satisfaction, responsiveness to citizen engagement, and potential turnover pressures. Participation in this survey can help inform policy changes and shape the nature of your current workplace, creating opportunities for all.

CCMF recommends that all members take and share this survey with your staff. The State of the Service Survey is an opportunity to make your voice heard on issues that matter to you!

For more information and to take the survey, please visit If you have any questions, contact Frank Zerunyan at or Professor Resh at

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